1.What is the cause of the delay in the delivery of my shipment?
In exceptional cases, shipments may experience delays. Our primary warehouse is located in New York & Texas, and all current orders will be shipped from our US warehouse. To enhance delivery times in the UK and Australia, we are in the process of establishing warehouses in these regions, with plans for implementation in 2024. Should your order encounter a delay exceeding 4 days from the initially estimated delivery window, kindly contact support@hashntagmedia.com. for assistance.
2. What steps should I take if an issue arises?
Hash n Tag Media has a dedicated team of customer service specialists available 24/7 to offer assistance. Kindly include a concise description of your issue, along with your order number and name, when reaching out.
For support, please contact support@hashntagmedia.com. Our average response time is 12 hours, so we kindly request that you only submit one support ticket. Repeatedly opening tickets may cause delays in our response time.
If you wish to provide additional information or follow up on a response, you can reply directly to the email you sent without opening a new ticket.
3. What sets your product quality apart from others?
Our gold-bonded jewelry undergoes a cutting-edge 7x PVD plating process, setting an industry standard. Utilizing the same meticulous procedure as our vermeil pieces, this method represents the pinnacle of bonding quality. The longevity of our gold-bonded jewelry surpasses that of typical counterparts. Continual innovation and enhancements to our plating processes are key priorities for our team, ensuring that our pieces endure for an extended period.
4. Is it possible to purchase Hash n Tag Media pieces on alternative websites? I've come across some items that appear similar.
Authentic Hash n Tag Media pieces are exclusively available for purchase on www.hashntagmedia.com and our Etsy store. We want to alert our customers to the presence of fraudulent websites that claim to sell similar items while employing our images or videos. These imitation sites are scams, and it’s crucial to be cautious when encountering them.
Key considerations include:
1. Significantly Lower Prices: Beware of imitators offering unrealistically low prices. If a deal seems too good to be true, it likely is. Such websites often use subpar materials and plating finishes, compromising the longevity and overall quality of the product.
2. Extended Delivery Times: Imitation websites may have excessively long delivery times, indicating a dropshipping model. This means you might wait for months to receive your item directly from a factory, often located in China.
3. Unclear or Complicated Return Policies: Dropshipping websites typically have unclear and complicated return policies, making it challenging for customers to return items. In many cases, they may request returns to be shipped back to China, incurring additional costs and risks for the buyer. Stay vigilant to ensure a secure and genuine shopping experience.
5. What is the recommended method for storing my jewelry?
To maintain the optimal condition of your jewelry, it is advisable to wipe it down with a microfiber cloth and ensure it stays dry after each use. Hash n Tag Media provides a dedicated pouch and box for storing your jewelry, both lined with tarnish-proof microfiber felt. This specialized lining plays a crucial role in preserving the luster of gold-plated pieces. For individuals residing in humid climates, placing a small packet of desiccant crystals inside the storage area is recommended. It’s important to avoid direct contact with rubber during storage and to remove jewelry when applying colognes, perfumes, or other chemical products. Additionally, steer clear of exposing your pieces to chlorine, especially at elevated temperatures, as it may lead to permanent discoloration of your gold jewelry. Following these guidelines will help ensure the longevity and brilliance of your Hash n Tag Media jewelry.
