User Deletion Policy
Effective Date: June 01 2025
1. Account Deletion Process
Users can delete their accounts by following these steps:
- In-App Deletion:
- Go to Settings > Account > Delete Account
- Confirm deletion by following the on-screen instructions
- Support Request:
- Email us at support@hashntag.com with the subject line “Delete My Account”
- You must provide the email or phone number associated with your account
2. Data Retention and Deletion Timeline
Upon account deletion:
- Your profile, photos, chats, matches, and other personal content will be permanently deleted within 30 days.
- During this period, your account will be deactivated and not visible to other users.
- Some minimal data may be retained for:
- Fraud prevention
- Legal obligations
- Enforcement of our Terms of Service
Data that may be retained (as allowed by law):
- Transaction records
- Consent logs
- Communication logs with support
- IP logs for security
3. Right to Erasure (GDPR & CCPA)
If you are a resident of the EU or California, you have the right to request full erasure of your personal data. Contact support@hashntag.com to exercise this right. We will comply within 30 days, subject to verification of your identity.
4. Third-Party Data
If you have connected third-party services (e.g., Facebook, Google), you must also revoke access via those platforms. We are not responsible for data stored on third-party services.
5. Exceptions
We may refuse deletion requests in the following cases:
- Unresolved legal claims or disputes
- Fraud investigations
- Compliance with regulatory or legal obligations
6. Contact Us
If you have any questions or concerns about this policy, contact us at: